Refund and Returns Policy

All orders are dispatched promptly once notification of payment has been received from PAYPAL, Mastercard or Visa.

Please check your shipping address carefully!

We only ever deliver to your Shipping Address, not your Invoice Address.

Cancellations prior to despatch will be accepted with the exception of customised and special orders.

Account Customers – A 5% Surcharge will be applied to

amounts outstanding beyond 90 days of payment being due.

Returns for refund are not accepted. 

Exchanges will incur a handling fee of $2.00 per diary.

Exchanges will only be accepted if goods are returned in a saleable condition and at the purchasor’s expense.

Errors on our part will be corrected immediately upon notification!

Items that are not collected from Australia Post and become ‘Return to Sender’, will incur a $10 handling fee.

(Charged to us by Australia Post)

Re delivery will be charged at the calculated postage rate and not our advertised rate.

Standard Shipping is calculated as:

1 planner,  $9.95 anywhere in Australia flat rate.

Melbourne Metro: Up to 10 planners, $9.95 + $1.50 each after the first 10.

Capital Cities and Regional Areas: 1st planner, $9.95 + $1.50 each after the first.

NT, FNQ, Outside Perth Metro and Remote ares: 1st planner, $9.95 + $3.30 each after the first.

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